I’m placing an order
The product I want is out of stock. When will it be back?
Don’t worry, it’ll be back soon! If you sign up for stock alerts by entering your email address in the box on the product page, we’ll get in touch once it’s back on our shelves.
Can you dispose of my old product?
Yes! We can take away your old appliance and either recycle it at our very own recycling plant, or dispose of it responsibly. Simply tick the ‘Disposal’ box when you’re checking out.
Can I get my product installed?
We offer an installation service on most of our large kitchen appliances and TVs. To find out more about what we install and how, check out our installation page here.
How do I buy something on finance?
It’s really easy to buy something using AO Finance. When you go through to checkout, just make sure you choose AO Finance as your payment method. Then, simply pick which payment plan you’d like and follow the simple steps to finish buying your shiny new appliance and any services you might need. You’ll get an email confirmation from us with everything you need to know about your product and the AO Finance payment plan you’ve chosen.
I have a discount code. How do I use it?
Lucky you! Add your item to your basket, then enter your discount code into the box above the price at the bottom of the page. Once you’ve popped your code in, the discount will automatically deduct from your total price.
Do you price match?
We check every price, everywhere, every day. If you’ve found something cheaper elsewhere, give us a call and we’ll match it – no catches! If you’ve already placed your order and seen your product cheaper, get in touch using one of the methods below. Provide us with your details including a link to the product which clearly displays the cheaper price and we’ll refund you the difference within 7 days. For full terms and conditions, click here.
I’ve just placed an order
I’ve changed my mind and need to cancel my order. Can you help?
No worries. Head to your My Account and fill in our order cancellation form.
I’ve ordered the wrong item. Can I change it?
Oops! Not to worry. Just give us a call on 0330 094 0344 and we’ll exchange your product for you.
I need to change my delivery date. How do I do this?
You can change your delivery date through your My Account, or by tracking your order on our website or app.
Can I add a delivery timeslot after I’ve placed my order?
You can add a timeslot to your order through your My Account on our website or app.
Will I get a delivery timeslot?
On the day of delivery you can track your order from your My Account, or by using our app. You’ll get an estimated timeslot and live updates.